Privacy Policy — eac444 protects your information

1 Introduction

Eac444 is a trusted online gaming and Sports Betting platform in Bangladesh. We believe protecting your privacy is one of our most important responsibilities. This privacy policy explains how eac444 collects, uses, stores, and safeguards your personal data.

By creating an account on eac444 or using our services, you agree to this privacy policy. Please take a moment to read it carefully so you fully understand how your data is handled.

This privacy policy applies to all eac444 services — including the website, mobile app, and any related digital platforms. We update it regularly and will notify you of any significant changes.

2 What Data We Collect

Eac444 collects different types of data at different stages. This information is primarily used to deliver the best possible service and to ensure platform security.

We only collect data that is genuinely necessary to provide our services. We do not collect anything beyond that.

3 How Your Information Is Used

Eac444 uses the data it collects for the following purposes:

• Account management: Your data is needed to create, verify, and manage your account.
• Payment Processing: Financial information is used solely to process deposits and withdrawals securely.
• Security Assurance: To detect and prevent fraud, money laundering, and suspicious activity.
• Service improvement: To analyse your usage patterns and deliver a better experience.
• Contact: To send you important updates, promotions, and support-related information.
• Legal compliance: To meet regulatory requirements and comply with legal obligations.
• Responsible Gaming: To detect problem gambling behavior and provide timely support.

Eac444 never shares your data with third parties for marketing or advertising purposes. You can opt out of our marketing communications at any time.

4 Data Sharing Policy

Eac444 strictly upholds data confidentiality. We only share data in the following limited circumstances:

• When legally required — such as a court order or a request from a regulatory authority
• With payment processing partners — only the minimum information necessary to complete a transaction
• With technology service providers who support eac444's infrastructure — all of whom are bound by the same privacy agreements
• With security specialists when fraud investigations require it

Whenever data is shared with a third party, a strict data processing agreement is in place to ensure they uphold the same standard of privacy protection.

5 Cookie Policy

Eac444 uses cookies on the platform. Cookies are small text files stored on your device that help improve your browsing experience. We use three types of cookies:

• Essential cookies: Essential for login sessions and security — these cannot be disabled.
• Performance Cookies: Used to monitor and improve platform performance.
• Preference Cookies: To remember your language, theme, and other preferences.

You can disable non-essential cookies through your browser settings. Keep in mind that doing so may limit some platform features. eac444 does not use any tracking or advertising cookies.

6 Data Protection Measures

Eac444 uses industry-leading technology and practices to keep your data secure. Our security framework is as follows:

• TLS 1.3 protocol and 256-bit AES encryption across all data transmissions
• Stored data is also encrypted at rest — at-rest encryption
• Regular security audits and penetration testing
• Two-Factor Authentication (2FA) available
• Automatic alerts for suspicious login attempts
• 24/7 security monitoring at our data centers
• Strict data access controls for staff — access granted on a need-to-know basis only

7 Your Rights

As an eac444 user, you have the following rights over your own data:

• Right of Access: You can request to know exactly what data we hold about you.
• Right to Rectification: You may request that incorrect or outdated information be updated or corrected.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Object to Processing: You may object to the processing of your data for specific purposes.
• Right to Data Portability: You can request a copy of your data in a structured, readable format.
• Marketing Opt-Out: You may opt out of promotional communications at any time.

To exercise any of these rights, contact our support team. We are required to respond to your request within 30 days. In some cases, full deletion may not be possible for legal reasons, but we will explain the situation to you in detail.

8 Third-Party Services

Eac444 works with a limited set of trusted third-party providers that are essential to running the platform. These providers are:

• Payment gateway services (Mobile Banking, Nagad, Rocket) — for processing transactions
• Cloud hosting provider — for data storage and server management
• Cybersecurity Expert — for security monitoring
• KYC Verification Service — for identity verification

Strict data processing agreements are in place with every third-party provider, limiting their use of your data to specific purposes and defined timeframes.

9 Data Retention Period

Eac444 does not retain your data longer than necessary. The general policy is:

• Data is retained for the full duration that your account remains active
• After account closure, financial data may be retained for up to 7 years for legal compliance
• KYC verification documents are retained for 5 years
• Support chat logs are deleted after 2 years
• Upon opting out of marketing, your contact details will be removed from our systems within 30 days

After the applicable retention period, data is securely deleted or anonymized so that you can no longer be identified.

10 Child Protection

Eac444 strictly prohibits use of the platform by anyone under 18. We do not knowingly collect or process personal data from minors.

• Age verification is mandatory at registration
• Age is verified through identity documents during the KYC process
• Accounts are immediately suspended if underage use is suspected
• Any data collected from a minor by mistake is promptly deleted

11 Privacy Policy Updates

Eac444 reserves the right to update this privacy policy as needed. When changes are made, we follow this process:

• Advance notice is sent to your registered email address for any significant changes
• The date of any update is always clearly shown at the top of the page
• Previous versions are archived and made available upon request
• Continued use of the platform after any changes constitutes acceptance of the updated policy

We recommend checking this page regularly to stay informed about our latest privacy policy. Our goal is always to be open and transparent.

12 Contact Us

For any questions, requests, or complaints regarding your privacy, please contact our Data Protection Team. We offer support in Bengali.

• Email: [email protected]
• Live chat: directly within the platform
• Response time: typically within 48 hours
• Privacy requests resolved within 30 days